Best buy phone return policy

Best Buy Return Policy

best buy phone return policy

See the Best Buy return and exchange policy for info on returning or exchanging laptops, cell phones and other items.


Retailer has never charged customers a "re-stocking fee" for returns in Canada. Any suggestion of a "re-stocking fee" is completely false and Best Buy Canada wishes to confirm that they do not nor have they ever charged this "re-stocking fee" to customers. Director of Communications, Christopher Bennett clarifies, "The information circulating about a 15 per cent re-stocking fee issued on returns at Best Buy is false. Best Buy Canada Ltd has never issued and does not currently issue a re-stocking fee on return items. This is a popular spam chain-letter we see resurface each year likely created by individuals looking to create a negative story around our brand in advance of the holidays.

Get huge savings on laptops, notebooks, and other back to school essentials. Sign up for a Slickdeals account to remove this ad. First Unread. Forum Thread. Applies to all cellphone types: unlocked , locked, and carrier contract. Even when returned within 14 days.

Coaching point: they should have advised right then and there it would be impossible to return an inactivated, un opened purchased outright phone. Unless the sale is the intent regardless. On or about 17 days later I became uneasy after reading the receipt and on line return policy, as well as another ticked off customer review on line. I tried the Customer Service number, and after about 19 minutes of holding hung up. I then called the store I bought the phone at, asked for a manager and got someone named Chris In Magnolia I think who I explained, I should have been told that this gift can be returned. He had advised that in my case he would accept the return and that it was more geared towards activated phones or phones bought in conjunction with a carrier. I had bought this outright and have activated nothing, never even slid open the box, since I have the phone same phone for her to look at , which I bought from Amazon and will do so again.

On or about 17 days later I became uneasy after reading the receipt and on line return policy, as well as another ticked off customer review on.
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With the way that technology has been rapidly changing these days, you may be having second-thoughts about an item you purchased at the ever-popular electronics retailer, Best Buy. For these reasons and more, the Best Buy return policy can be a real lifesaver when it comes to staying plugged in and staying current pun intended. Combined with the indispensable app Sift, you can automatically keep track of how much longer your items may be returned for. Items eligible for a full refund and exchange with a receipt; without a receipt, the item can be exchanged. For items like cell phones and devices that require activation, the return period is 14 days. Finally, wedding registry items are available for return within 60 days of purchase.

Because of all these factors I figured it was time to put the fingers on the keyboard and straighten it all out for my readers. Do-It-Yourself — You pick the carrier, use the included Return Form on your packing slip, and pay for the shipping yourself. No packing slip? Print this blank one and fill it out. Refund will be processed with business days of receiving your item. Expect the cost of the return shipping to be deducted from your refund unless the return is a result of a Best Buy error.

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PSA: Best Buy Adds $35 Restocking Fee for Cellphone Returns



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  1. Asdrúbal M. says:

  2. Luca P. says:

    Re: return of a cell phone - Best Buy Support

  3. Turner M. says:

  4. Anael L. says:

    How Does the Best Buy Return Policy Work?

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